Give examples of how you would work to settle conflicts in a manner that is acceptable for a long-term solution.
How do you settle disputes amicably?
Give an example of how you would achieve mutually acceptable solutions through collaborative efforts by both parties.
Do you possess the necessary skills to manage conflict and relationships? Describe.
Describe examples of how you settled disputes resulting in a win-win for both parties?
How do you settle disputes equitably?
Describe how you are able to resolve issues?
What steps do you do to seek mutually acceptable outcomes?
Our company has several employee groups that are unionized. How do you deals effectively with employee grievances?
Explain what steps you normally would take to settle disputes with agreement from both parties?
Preventative
How would you try to avert the recurrence of conflict issues?
How do you prevent minor issues from escalating into major problems?
What do you do to identify and takes steps to prevent potential confrontations?
Clarity
Have you ever had to help others avoid misperceptions? When.
In an arbitration proceeding, how would you explain the rules for engagement?
In a conflict situation, how do you remove misperceptions that may be contributing to the conflict?
Do you clearly express expectations to others? Explain.
In negotiations, how would you describe the negotiation protocols to be used?
Do you help others avoid misperceptions about issues? Give examples.
Explain how you would clarify expectations in negotiations?
Being open and honest helps to avoid misunderstandings. Would people generally describe you as open and honest? Give an example showing us how you are open and honest in interactions with others.
Basic Needs
Give an example of how you acknowledge each party's intrinsic needs?
When do you seek to reduce the scarcity of limited resources by sourcing materials from new locations?
Do you try to ensure that all basic needs are satisfied?
Do you work to meet the basic needs of each side in the conflict? Explain in more detail.
Give an example of when you strove to ensure that all basic needs were met, resulting in mutual benefits for both parties. How did you do it?
How would you address concerns about the availability of limited resources?
How do you ensures that the basic needs of each party are satisfied?
Common Ground
How would you assist team members by helping them see the other point of view? When did this happen?
How do you promote mutual compromise to achieve conflict resolution?
How do you encourage individuals to seek areas of common ground?
Give an example of when you found common ground between parties.
Do you identify areas of agreement and common ground to form basis of resolution?
Getting everyone to work toward a common goal is important to reduce conflicts in what work should be done. Describe a situation in which you had to help align team members toward a common goal.
How do you get both sides to agree on a common framework?
Explain how you would identify areas of agreement and common ground.
Compromise
How would you ensure that both parties work toward finding compromise?
How do you encourage both sides to make compromises to resolve the conflict?
Explain how you would identify potential opportunities for compromise.
Describe how you would seek to have both sides voluntarily work together to resolve their differences.
Give examples of when you had to resolve conflicts by identifying potential opportunities for compromise.
Understanding
How do you expose conflicts for resolution?
How would you facilitate the resolution of grievances by fostering mutual understanding and appreciation of each party's needs?
Describe how you would try to understand others' point of view before making judgments.
Explain how you would seek to develop a shared understanding of the issues involved.
How would you resolve grievances through a better understanding and appreciation of what each side needs?
Roles
Explain how you would establish roles and responsibilities.
How would you establish roles and responsibilities of team members?
How would you determine who has the autonomy (authority) to make the decisions necessary to end the conflict?
Give examples of when you had to discuss conflict situations with your supervisor.
Describe how you identify who holds the authority to make decisions.
Listening
Describe how you would facilitate dialog between team members.
Explain how you would attentively hear each person as they share their distinct viewpoints on an important matter.
Explain how you would listen to individuals as they offer their unique perspectives on the situation. What steps would you take?
How do you work to reduce misunderstandings and poor communication?
How do you facilitate constructive dialog with stakeholders?
Give an example of when you had to facilitate dialog between stakeholders.
Viewpoints
Describe how you would ensure fair treatment for both parties, giving each the chance to speak and share their viewpoints.
Communication is important for resolving conflicts. How do you encourage team members to express their ideas and concerns openly?
How do you seek to remove misperceptions that may contribute toward conflict?
Brainstorming ideas can help to find solutions to issues quickly. Give an example of when you shared competing viewpoints to expand viewpoints.
How would you combine the ideas and viewpoints of different team members?
Explain how you would prepare team members to accept differing view points.
Self-reflection is often a valuable tool in managing relationships. How do you help others to see perceptions that they have about an issue?
Recognizing the value of input from others is important in negotiations. How do you ensure that all sides feel respected and heard?
Facilitative
How have you initiated collaborative processes to reduce conflict?
Did you ever facilitate collaborative processes to reduce conflict? Explain.
Are you supportive of consensus and power sharing?
How do you create an environment where team members work collaboratively rather than compete with one another?
How would you steer the process towards compromise and conflict resolution?
Describe how you would actively engage both parties to voluntarily collaborate and resolve their differences.
How would you facilitate both parties in collaboratively seeking a compromise?
Open to Change
How do you encourage individuals to modify their underlying work behaviors that may have contributed to the conflict?
Explain how you would promote openness and urges individuals to explore various options for resolving the conflict.
Persuasive
Are you able to persuade and influence others?
Describe how you would persuade others to accept personal transformation.
How would you persuade others to accept ideas that may be difficult and uncomfortable?
Give an example of when you had to persuade individuals to alter their underlying work behaviors that were causing the conflict?
Responsive
How would you uses structured frameworks for resolving conflicts, such as mediation or facilitated discussions?
Injustices are often a source of continuing conflict. Though some of these conflicts are over petty issues, how do you attempt to accommodate vital interests of those who felt alienated or suffered injustice?
Are you the kind of person who addresses contentious issues earlier rather than later?
Some issues result in very strong feelings by the different parties. Give an example of when you were responsive to a contentious issue.
Investigative
What can you do to identify the root sources of conflict?
How do you identify the root cause of the problems?
Describe how you would explore the feasibility of alternative solutions to resolve conflicts.
Give an example of when you investigated opportunities to achieve mutually beneficial solutions to a conflict.
Explain the process of determining what issues can be agreed upon in a negotiation.
What steps do you take to attempt to determine the root sources of grievances?
Analytical
How would you combine different ideas and viewpoints?
Are you adept at accurately reading situations and acting promptly?
Give an example of when you helped employees to think through alternative ways to resolve conflict situations.
Do you excel at swiftly assessing and responding to rising conflicts?
Thinking quickly and reacting to escalating issues are often needed to mitigate conflicts. Are you the kind of person who reads situations accurately and quickly?
Strategic
How do you examine differences and disagreements for creative and strategic resolutions?
Negotiation fosters an environment of mutual respect and understanding, leading to improved relationships. Are you the kind of person who prefers to resolve conflicts through negotiation rather than coersion? Give an example of when you did this.
How would you identify strategies to prevent the recurrence of issues?
Opportunities
Explain how you would turn conflicts into action that creates business results.
Describe how conflicts can be viewed as chances to develop innovative and effective solutions.
Conflict can sometimes be beneficial as a catalyst for change. Have you ever viewed conflicts as opportunities to innovate and create new solutions to problems?
Would you view conflicts as opportunities to create constructive and novel solutions to problems? Explain your views.
Conflict can often serve as a driving force for change. Have you ever seen conflicts as chances to innovate and develop new solutions?
Interpersonal
How do you avoid being judgmental and micromanaging of employees?
What steps do you take to help maintain dignity of all persons involved?
Would your coworkers say that you remain calm and nonjudgmental in conflicts?
Sometimes it requires strong interpersonal skills to manage relationships in the office. How do you help coworkers avoid engaging in conflicts over minor workplace matters?
Explain how you would help employees to avoid conflicts over minor issues?
How do you avoid letting minor issues escalate into major problems?
Relationships
What steps do you take to guide others toward establishing strong relationships?
Conflicts can strain relationships. How do you work to keep positive relationships with your coworkers despite conflicts?
Creating an environment where conflicts are better managed is important. How would you promote employee engagement to reduce tensions and negativity?
Give examples of how you worked with others to facilitate resolution of conflicts.
Conflicts can hinder workplace productivity. How do you maintain effective business relationships when conflicts arise?
Diversity
How do you promote a culture that values diverse perspectives?
Do you value the diverse perspectives of others? Give examples of this.